Customer Support Analyst

London, England, United Kingdom · Customer Success

Description

Signal is a market-leading and venture-backed business intelligence platform with 100+ clients across financial services, PR and comms, law firms and corporates.


Signal’s AI powers the next generation of media monitoring, regulatory research and reputation management. The limitless service allows you to cover everything that matters to you, across your entire universe, in real time.

We are looking to expand our Customer Success Team with outstanding talent ahead of our Series B round in just over a year’s time.


About Signal and our team


We’re a growing company with ambitious plans. Our people are crucial to the success and future growth of our company, and that’s why we take attracting the best talent pretty seriously. We thrive in an environment where support and encouragement of one another’s personal and business goals is the norm; helping others to realise their abilities and strengths allows the company to go from strength to strength.


About the role - what’s your purpose?


Our customer facing team has garnered a bit of a reputation in the industry! This means we have a “superhuman” reputation to uphold in our ability to understand and uphold our clients needs. Our Customer Success Team is the link between our clients and the company, playing a pivotal role in relation to Signal’s brand name, and the company’s commercial activity. Through the Signal platform, you’ll control the information we deliver to our users and ensure the client is getting the very best out of its Signal subscription.


The role also involves working closely with the Sales, Product, and Data Science teams. As well as this, you’ll concentrate on creating new relationships, cementing existing ones and building the framework for the company to scale.


The role has great growth potential, and you will be given the opportunity to explore different facets of the business, including Sales, Customer Success and Data-Science. At the same time, you’ll be given a full introduction to the world of start-ups, giving you an amazing insight into the Digital, Technological and PR industries



Roles and responsibilities - what will you be doing?*


The primary goal of the Customer Success team is to ensure the Signal client base succeeds in reaching the goals they have set themselves. This role encompasses many different facets:


*included in the role but not limited to

Requirements

Required Experience / Skills


Desired Skills & Experience


Benefits

Benefits and perks


Does this sound like the perfect role for you? You can apply for this position by clicking on apply or via Workable here. Alternatively, if you know someone who’d be just right, please point them in our direction!

Why not browse our other job openings?


If you have any questions about this vacancy or any other openings, drop us a line at jobs@signalmedia.co.


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