Head of Customer Support

London, England, United Kingdom · Customer Success

Description

About Signal

Signal is a revolutionary new technology platform built for analysing text and discovering market intelligence, developed in partnership with the world's leading academics. Our large-scale text analytics system unlocks knowledge and insight from unstructured textual data, enabling organisations to solve complex information challenges and providing a competitive advantage for our clients.

We’re a venture-backed company currently in its Series A round. To date, we have raised almost £10 million in funding to help develop our product. Some of our investors include Hearst Ventures, MMC Ventures, Frontline Ventures, and Reed Elsevier.


About the role - Your purpose

Signal’s support team sits at the heart of creating amazing relationships with our clients. Work hand in hand with account management, sales reps, engineering, and data science teams to deliver the best possible customer experience. Most importantly, day-to-day you will lead a team of product experts building wonderful relationships with each and every customer.


About the responsibilities – What will you be doing?

Requirements

About you - Who are we looking for?

Benefits

We’re a growing company, which makes it all the more an exciting time to join us - we recently celebrated turning four years old (How time flies!). We don’t currently have heaps in the way of fanciful corporate benefits but we can offer you the following:

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