Head of Customer Support

London, England, United Kingdom · Customer Success

Description

About Signal

Signal has built a world class artificial intelligence platform that turns the problem of information overload on its head! It ingests millions of articles and posts a day from millions of sources, from news media to financial regulation. Using machine learning techniques it has become highly effective at stripping out the information within this content and aggregating it in a single platform. Users can monitor key people, places, events, companies and topics in real-time as well as track changes and measure impact over time, across more content than anyone could ever hope to read! How awesome is that!

It gets faster and more accurate the more data it consumes. With more data points to work with it can show past, emerging and future trends in real-time. It picks up on nuances and combines them the highlight the next big risk, opportunity or crisis that might affect organisations. It makes the unknown, known.

We Signallers are friendly and informal people! We are passionate about our Brand as we all have a stake in our success. We have an inclusive environment welcoming the skills and experience from many diverse backgrounds, together we have created who we are and what we sell. We are proud of our achievements and continue to strive for the unknown.

Signal is a venture-backed company post Series B funding round. Some of our investors include Hearst Ventures, MMC Ventures, Frontline Ventures, and Reed Elsevier.


About the role - Your purpose

Signal’s support team sits at the heart of creating amazing relationships with our clients. Our support team is a vital conduit for customer input into our product. Signal’s lean and fast-moving culture calls for someone who knows what good process and structure look like and can rightsize their approach to the needs of the team and business at the time.

You don’t liaise with departments, you have impactful conversations cross-functionally with teammates in account management, sales, engineering, and data science. You don’t compile customer feedback, you analyse it and develop a perspective on key pain points. Most importantly, day-to-day you’re motivated by helping your team to grow and develop into a scalable and efficient support engine.


About the responsibilities – What will you be doing?

Requirements

Required knowledge, skills and experience - Who are we looking for?

Benefits

Benefits - What will you get in return?

We’re a growing company, which makes it all the more an exciting time to join us - we recently celebrated turning five years old (How time flies!). We don’t currently have heaps in the way of fanciful corporate benefits but we can offer you the following:

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