Product Support Analyst

London, England, United Kingdom · Customer Success

Description

About Signal

Signal is a market-leading and venture-backed business intelligence platform with 150+ clients across financial services, PR and comms, law firms and corporates.

Signal’s AI powers the next generation of media monitoring, regulatory research and reputation management. The limitless service allows you to cover everything that matters to you, across your entire universe, in real time.

We are looking to expand our Customer Success Team with outstanding talent ahead of our Series B round and US expansion plans.

We’re a growing company with ambitious plans. Our people are crucial to the success and future growth of our company, and that’s why we take attracting the best talent pretty seriously. We thrive in an environment where support and encouragement of one another’s personal and business goals is the norm; helping others to realise their abilities and strengths allows the company to go from strength to strength.


About the role - what’s your purpose?

Our customer facing team has garnered a bit of a reputation in the industry! This means we have a “superhuman” reputation to uphold in our ability to understand and uphold our clients needs. Our Customer Success Team is the link between our clients and the company, playing a pivotal role in relation to Signal’s brand name, and the company’s commercial activity. Through the Signal platform, you’ll control the information we deliver to our users and ensure the client is getting the very best out of its Signal subscription.

The role also involves working closely with the Sales, Product, and Data Science teams. As well as this, you’ll concentrate on creating new relationships, cementing existing ones and building the framework for the company to scale.

The role has great growth potential, and you will be given the opportunity to explore different facets of the business, including Sales, Customer Success and Data-Science. At the same time, you’ll be given a full introduction to the world of start-ups, giving you an amazing insight into the Digital, Technological and Professional Services industries.


Roles and responsibilities - what will you be doing?*

The primary goal of the Customer Success team is to ensure the Signal client base succeeds in reaching the goals they have set themselves. This involves supporting our clients throughout their entire lifecycle with Signal from onboarding to adoption right through to their renewal.

We help our clients to the point at which the customer sees the business impact and value of using Signal. We continue to monitor how well they adopt the tool and offer our help whenever needed to ensure they are getting the most out of the platform. Following this we ensure we that our relationship with our clients continues and their business is seeing the true impact of utilising Signal.

*included in the role but not limited to

Requirements

Required Experience / Skills

Desired Skills & Experience

Benefits

Benefits and perks


Does this sound like the perfect role for you? You can apply for this position by clicking on apply or via Workable here.

Alternatively, if you know someone who’d be just right, please point them in our direction!

Why not browse our other job openings?

If you have any questions about this vacancy or any other openings, drop us a line at [email protected].

Want to know a little bit more about our people and what it’s like working at Signal? Check out our team page.

A note to agencies and recruiters: we love you, but we’re not currently looking to work with any, so please stand down. We’ll be in touch soon.

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