Customer Support Specialist

London, England, United Kingdom · Customer Success

Description

About Signal

Signal has built a world class artificial intelligence platform that turns the problem of information overload on its head! It ingests millions of articles and posts a day from millions of sources, from news media to financial regulation. Using machine learning techniques it has become highly effective at stripping out the information within this content and aggregating it in a single platform. Users can monitor key people, places, events, companies and topics in real-time as well as track changes and measure impact over time, across more content than anyone could ever hope to read! How awesome is that!


It gets faster and more accurate the more data it consumes. With more data points to work with it can show past, emerging and future trends in real-time. It picks up on nuances and combines them the highlight the next big risk, opportunity or crisis that might affect organisations. It makes the unknown, known.

We Signallers are friendly and informal people! We are passionate about our Brand as we all have a stake in our success. We have an inclusive environment welcoming the skills and experience from many diverse backgrounds, together we have created who we are and what we sell. We are proud of our achievements and continue to strive for the unknown.

Signal is a venture-backed company currently in its Series B round. Some of our investors include Hearst Ventures, MMC Ventures, Frontline Ventures, and Reed Elsevier.


About the role - What’s your purpose?

Our customer facing team has garnered a bit of a reputation in the industry! This means we have a “superhuman” reputation to uphold in our ability to understand and uphold our clients needs. Our Customer Success Team is the link between our clients and the company, playing a pivotal role in relation to Signal’s brand name, and the company’s commercial activity. Through the Signal platform, you’ll control the information we deliver to our users and ensure the client is getting the very best out of its Signal subscription.

The role also involves working closely with the Sales, Product, and Data Science teams. As well as this, you’ll concentrate on creating new relationships, cementing existing ones and building the framework for the company to scale.

The role has great growth potential, and you will be given the opportunity to explore different facets of the business, including Sales, Customer Success and Data-Science. At the same time, you’ll be given a full introduction to the world of start-ups, giving you an amazing insight into the Digital, Technological and Professional Services industries.


Role and responsibilities - What will you be doing?*

The primary goal of the Customer Success team is to ensure the Signal client base succeeds in reaching the goals they have set themselves. This involves supporting our clients throughout their entire lifecycle with Signal from onboarding to adoption right through to their renewal.

We help our clients to the point at which the customer sees the business impact and value of using Signal. We continue to monitor how well they adopt the tool and offer our help whenever needed to ensure they are getting the most out of the platform. Following this we ensure we that our relationship with our clients continues and their business is seeing the true impact of utilising Signal.

*included in the role but not limited to

Requirements

Required knowledge, experience and skills - Who are we looking for?

Desired knowledge, skills & experience

Benefits

Benefits - What will you get in return?

We’re a growing company, which makes it all the more an exciting time to join us - we recently celebrated turning five years old. We offer you the following:



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