Head of Customer Success

London, England, United Kingdom · Customer Success

Description

About Signal

Signal is a revolutionary new technology platform built for analysing text and discovering market intelligence, developed in partnership with the world's leading academics. Our large-scale text analytics system unlocks knowledge and insight from unstructured textual data, enabling organisations to solve complex information challenges and providing a competitive advantage for our clients.

We’re a venture-backed company currently in its Series A round. To date, we have raised almost £10 million in funding to help develop our product. Some of our investors include Hearst Ventures, MMC Ventures, Frontline Ventures, and Reed Elsevier.


About the role - Your purpose

Customer Success is absolutely vital to Signal’s long-term profitability. As such, we are looking for a Head of Customer Success to own and manage the Customer Success experience.

Reporting to the Chief Revenue Officer, you will be responsible for core Account Management activities such as:


Having recently split the Support and Customer Success teams into two distinct functions, one key aspect of the role will be to work closely with the Head of Support to effectively manage the customer experience by balancing the reactive tasks (owned by Support) and the proactive tasks (owned by Customer Success) to enable flawless Customer Experience, whilst ensuring Signal’s commercial goals are met.


About the Responsibilities – What will you be doing?



Requirements

Knowledge, skills and experience - Who are we looking for?

Benefits

Benefits - What will you get in return?

We’re a growing company, which makes it all the more an exciting time to join us - we recently celebrated turning four years old. We offer you the following:

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