Product Support Analyst

London, England, United Kingdom · Customer Success

Description

About Signal

Signal is a market-leading and venture-backed business intelligence platform with 150+ clients across financial services, PR and comms, law firms and corporates. Signal’s AI powers the next generation of media monitoring, regulatory research and reputation management. The limitless service allows you to cover everything that matters to you, across your entire universe, in real time. We are looking to expand our Customer Success Team with outstanding talent ahead of our Series B round and US expansion plans. We’re a growing company with ambitious plans. Our people are crucial to the success and future growth of our company, and that’s why we take attracting the best talent pretty seriously. We thrive in an environment where support and encouragement of one another’s personal and business goals is the norm; helping others to realise their abilities and strengths allows the company to go from strength to strength.

About the role - what’s your purpose?

Our customer facing team has garnered a bit of a reputation in the industry! This means we have a “superhuman” reputation to uphold in our ability to understand and uphold our clients needs. Our Customer Success Team is the link between our clients and the company, playing a pivotal role in relation to Signal’s brand name, and the company’s commercial activity. Through the Signal platform, you’ll control the information we deliver to our users and ensure the client is getting the very best out of its Signal subscription.

The role also involves working closely with the Sales, Product, and Data Science teams. As well as this, you’ll concentrate on creating new relationships, cementing existing ones and building the framework for the company to scale.

The role has great growth potential, and you will be given the opportunity to explore different facets of the business, including Sales, Customer Success and Data-Science. At the same time, you’ll be given a full introduction to the world of start-ups, giving you an amazing insight into the Digital, Technological and Professional Services industries.


Roles and responsibilities - what will you be doing?*

The goal of the New Horizons team is to identify and execute new use cases for Signal’s Monitor platform as well as growing our channel partner programme. This is a fast-paced and extremely agile team that works with large enterprise size organisations including top 4 consulting and top 3 UK banks. You will have the opportunity to help shape both product and commercial offerings collaborating closely with the rest of the NH team. Current projects include Regulatory monitoring, Horizon scanning, and Liquidity Event detection amongst others.

As the Support member of this team, your role will be providing vital assistance and organisation allowing opportunities to be executed successfully. Your contribution will directly impact the performance of the team and the responsibilities given will reflect that.


Working closely with clients directly to ensure every is getting the most out of the platform, some of your key activities will include:


Requirements

Required Experience/Skills

Desired Skills & Experience

Benefits


BENEFITS

Benefits and perks

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